Frequently Asked Questions

When a supporter submits a payment through your team's link, Split Infinity collects the full amount via Stripe Checkout. The platform fee is deducted first, then Stripe's actual card processing fee for that transaction — which varies by card type, region, and currency — is subtracted from the remainder. The resulting net amount is then divided among team members according to their configured share percentages and paid out to each member's connected Stripe account. The entire process is automatic — no manual action is required after a payment is received.

Split Infinity uses Stripe Checkout to process payments, so supporters can use any card or payment method that Stripe supports in your region — typically Visa, Mastercard, American Express, and debit cards. Stripe also supports Apple Pay, Google Pay, and various local payment methods depending on the supporter's country. No account is required from the supporter's side; they simply open the link and pay.

There are two steps. First, as soon as a payment is successfully processed, your share moves into your connected Stripe account's balance — you can see this reflected in your Stripe Dashboard. Second, we check your Stripe balance weekly and pay out automatically once you're eligible: once your balance reaches $100, or after it's been sitting for a while, we'll initiate the payout to your bank account or debit card for you. There's nothing you need to do to trigger it. Split Infinity also covers Stripe's payout fee — it's never deducted from your payout amount. This is our current payout policy and may be adjusted in the future, but any deduction from your payout amount specifically to cover that fee is not something we do today. You can always check your payout history and upcoming payout schedule directly in your Stripe Dashboard, reachable from the My Account page once your account is active.

Two fees are deducted from each payment before the net amount is distributed. First, the platform fee (a configurable percentage set by the platform administrator, typically a small percentage) is taken from the gross payment amount. Second, Stripe's actual processing fee for that specific transaction — which Split Infinity reads directly from Stripe rather than estimating, since it varies by card type, region, and currency — is deducted. The remaining balance is the amount split among team members. For example, on a roughly-typical $100 US card payment with a 2.5% platform fee, the platform might retain $2.50, Stripe around $3.20, leaving approximately $94.30 to distribute to members according to their shares — the exact split depends on the real fee Stripe assesses for that transaction.

Yes. To receive your share of team payments, you must connect a Stripe Express account via the My Account page. Stripe uses Express accounts to handle identity verification and payout routing in compliance with financial regulations. The onboarding process is guided by Stripe and typically takes a few minutes. Until your Stripe account is active, your share of any payments will not be transferred to you — check with your team owner about how pending distributions are handled.

Share percentages must total exactly 100% before they can be saved. If the total is not 100%, the Members page will display a validation error and no changes will be committed. It's the team owner's responsibility to ensure shares are correctly distributed at all times — particularly after inviting new members (who start at 0%) or when a member leaves the team.

Individual members cannot change their own share percentages. Only the team owner can adjust share allocations for all members on the Members page. If you believe your share is incorrect, contact your team owner to have it updated. Changes take effect immediately for future payments — they do not affect payments that have already been processed.

Go to the team's Members page and click Leave next to your name. You will be asked to confirm before the change takes effect. Once you leave, your share percentage is set to zero and you lose access to the team. The remaining members' shares will need to be redistributed by the team owner. Note that team owners must transfer ownership to another member before they can leave a team.

Yes. Split Infinity never stores card numbers, bank details, or other sensitive payment information — all payment processing is handled entirely by Stripe, which is PCI DSS Level 1 certified. Split Infinity stores only a reference ID linking your account to your Stripe Express account. All data in transit is encrypted with TLS, and all sensitive actions (sign-ins, payment events, membership changes) are recorded in an audit log. See the Security page for full details.

If a payment fails during Stripe Checkout, no funds are captured and no distribution is created. The supporter is notified by Stripe and can try again. If a completed payment is refunded (initiated through Stripe), the corresponding distribution records are marked as reversed and no further transfers are made to members. Refunds on already-transferred amounts may need to be recovered manually — contact the platform administrator if you encounter this situation.